How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Jroccurs Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Jroccurs Pest Control
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, products, work and customer service. If you have a problem with work in your home, the usual first step is to take it up with the provider directly and keep a written record.

We still want to hear about it. Feedback helps us keep our network honest, and providers who often fall short of our expectations may be removed. Please know that Jroccurs Pest Control cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

If your worry is about how a pesticide was applied, you may also contact the agency that regulates pest control in Kentucky.

How to File

Email contact@jroccurs.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and the outcome you would like

After You Write

We confirm receipt by email, usually within a few business days. We then look into what happened, which may include reaching out to the provider. Afterward, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to look again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@jroccurs.garden